Returns and refunds
Sixty days, opened bottles included, and an honest account of which of us can actually give you your money back.
Last updated September 2026
Short version: we cannot refund you, because you never paid us. The seller can, and they give you 60 days. Here is how it works and how to use it.
Who refunds what
gummipic.com — a publisher. No checkout, no payment, no orders, no refunds. We have nothing to refund and no system to do it in.
The seller — takes your payment, ships the box, holds your order record, and handles every refund. Their support address is on your order confirmation email.
The guarantee, as published
- 60 days, counted from the date you buy — not the date it arrives.
- Described by the seller as unconditional, which includes bottles you have opened.
- Applies to all three bundles.
- The seller asks that you give it around 30 days of real use before deciding.
That is what their published pages say, repeated here in good faith. Their terms on the day you order are the ones that bind, and if the two ever differ, theirs wins.
How to ask for one
- Find the order email. Your order number and their support address are both on it. Without that email the whole process is slower.
- Write to them inside the 60 days. Say you are using the money-back guarantee, give the order number, and keep it short.
- Do what they tell you. They will send a return address and instructions. Follow them exactly and keep proof of postage. Posting bottles back before they have told you to is the single most common way a refund gets stuck.
- Wait for the money. It goes back to the card or account you paid from. How long that takes is between them and your bank; we do not publish a number because we would be inventing it.
Things we are asked and cannot answer
- Who pays return postage? Ask them when you first write, before you post.
- Can I return part of a six-bottle order? Their support decides. It is not our policy to interpret.
- I am past 60 days. Then the guarantee has expired. Write to them anyway and be polite, but do not expect it.
- Can you chase them for me? No. We have no account with them, no case reference and no ability to escalate anything.
If you paid and something has gone badly wrong
If the seller does not respond at all, your card issuer or payment provider has its own dispute process and its own time limits. That route is yours to use and has nothing to do with this site. Keep your order email and your correspondence.
Refunds from us
There is nothing to refund. gummipic.com is free to read, sells nothing, and takes no payment of any kind from readers.
Questions about the site itself: [email protected]. Questions about your order: the seller.